Support
Frequently asked questions.
Do you have a physical store?
We're fully online at the moment.
What is Stockpile, and how does it work?
Stockpile lets you pay for a book now without shipping it right away. Keep shopping and add more titles to the same stockpile, then request delivery whenever you're ready and we'll ship everything together in one go. You can hold books in your stockpile for up to 60 days after payment. Past that window, we'll email you to let you know we're no longer liable for anything that happens to the books, and ask you to request delivery.
Where do my stockpiled books go?
They're tied to your account. Sign up with the same email you used at checkout and you'll find your full stockpile history there, ready for you to request delivery whenever you're set.
Do you take special book requests?
Yes we do, we help our readers source for books they don't have easy access to.
Where in Nigeria do you deliver, and how long does it take?
Everywhere. Lagos (within city) takes 1–3 business days, other states within Nigeria take 3–7 business days, and remote or interstate locations take 5–10 business days. These are estimates, not guarantees — see our Terms & Conditions for the full delivery policy.
How can I pay?
With Paystack or Monnify — both are secure, PCI-compliant payment processors, so we never see or store your card details directly.
What if I need a refund or exchange?
Refunds and exchanges are available if the wrong item was delivered, your order arrived damaged, or the book turns out to be out of stock. Email novscentea@gmail.com within 3 days of receiving your order with your order number and a photo of the issue — see our Refund Policy for full details.