Refund policy.

Refunds & exchanges

We know books sometimes arrive imperfectly, so refunds and exchanges are available in the following cases:

• Wrong item delivered. You received a different book or edition than what you ordered.
• Item arrived damaged. Your order arrived visibly damaged.
• Ordered item is out of stock. The book you ordered turns out to be unavailable and we're unable to source it.

To request an exchange or refund, email us at novscentea@gmail.com within 3 days of receiving your order with your order number and a photo of the issue. We'll assess each claim individually, and where a refund or exchange is approved, we'll cover the cost of return shipping.

What isn't covered

• Clearance and sale items. Books purchased during a clearance or sale event.
• Reserved or stockpiled books. Once reserved, these are held for you but are non-transferable and non-exchangeable.
• Non-book items. Any accessories sold alongside books, such as bookmarks or stationery.

Failed or missed deliveries

We're not responsible for delivery failures caused by the recipient being unavailable at the address provided, incorrect address details supplied at checkout, or refusal to accept delivery — and we won't issue a refund in these cases.

Order cancellations

We reserve the right to refuse or cancel an order where:

• The product is out of stock or otherwise unavailable.
• There's an error in the product's description or pricing.
• The order contains inaccurate or incomplete information.
• We suspect a fraudulent, unauthorised, or otherwise illegal transaction.
• A technical issue affects order processing.

If we cancel an order you've already paid for, we'll issue a full refund to your original payment method within 7 business days.

Failed payments

If a payment fails during processing, your order won't be confirmed. We'll notify you and give you the opportunity to retry with a valid payment method.

Payment disputes

Any billing issue should be raised with us first at novscentea@gmail.com — we'll respond with next steps within 3 working days before any dispute is escalated with your payment provider.